Terms and Conditions and Privacy Policy

Terms and Conditions

Lessons on "Block by block" basis of six weeks

Lessons

The Teacher will give tuition in Block of lessons consisting of the number of lessons specified overleaf. Block will not necessarily coincide with school terms. The Teacher will give the lessons at the time and location specified overleaf and the Teacher will reserve this time slot for the Pupil.

Payment of fees

The Pupil (or the Pupil’s parent or carer) will pay the fees for each Block in full on or before the first lesson of the Block.

Lesson timetable

Before the first lesson of each Block, the Teacher will give the Pupil (or the Pupil’s parent or carer) written confirmation of (i) the dates and times of all lessons in that Block (ii) the start date of the following Block. Holiday breaks (as specified by the Teacher) may occur partway through a Block. Lessons will take place on public holidays only by prior agreement between the Teacher and the Pupil (or the Pupil’s parent or carer).

Missed lessons

The Teacher will charge for any scheduled lessons which the Pupil does not attend, unless either i) the Pupil (or the Pupil’s parent or carer) has given the Teacher at least 48 hours’ written notice or ii) the Teacher chooses not to do so because of exceptional circumstances. If the Teacher cancels a scheduled lesson, the Pupil (or the Pupil’s parent or carer) may choose between (i) receiving a replacement lesson or (ii) receiving a refund of the lesson fee.

Examinations, competitions and public performances

The Pupil will not be entered for any examination, competition or public performance without the prior consent of both the Teacher and the Pupil (and the Pupil’s parent or carer, where appropriate).

Termination of tuition

This Agreement may be ended by mutual consent at any time by both signatories to it signing and dating a written statement to that effect.
Where fees are not paid on time, the Teacher reserves the right, entirely at the Teacher’s discretion, to terminate this Agreement with immediate effect by giving written notice of termination to the Pupil or Pupil’s parent or carer. This right to terminate is without prejudice to any other rights the Teacher may have.
Either signatory to this Agreement may terminate the Agreement by giving notice in writing to the other signatory at least one month before the end of a Block for the termination to take effect at the end of that Block. Such termination will take effect at the end of a Block only and not at any other time. If the Teacher gives notice to terminate tuition at the end of a Block in accordance with this Condition 6(c) the Teacher will continue to provide lessons until the end of that Block.

Failure to give notice

Unless terminated under Condition 6 above, this Agreement shall continue from Block to Block. If the Pupil (or the Pupil’s parent or carer) fails to give full notice to terminate this Agreement in accordance with Condition 6(c) above and the signatories have not agreed to terminate the Agreement in accordance with Condition 6(a) above, the following charges will be made in lieu of notice:

Where the notice given is less than that required under Condition 6(c), but is one month or more before the start date of the next Block (as specified by the Teacher in accordance with Condition 3): 50% of the fees for the next Block;
Where the notice given is less than one month before the start of the next Block: 100% of the fees for the next Block.

If the Pupil stops attending lessons while a Block is ongoing, the Pupil (or the Pupil’s parent or carer) is not entitled to a refund of any fees paid for that Block. The Pupil is entitled to attend any lessons paid for.

If the Teacher stops lessons without giving the correct notice specified in Condition 6(c) above the Teacher shall refund any fees already paid for any lessons not given.

Conduct

If the Teacher, in his or her reasonable opinion, feels unable to continue tuition on account of unreasonable conduct by the Pupil or anyone connected with the Pupil, the fees for any outstanding lessons will not be refundable.

Changes
Any changes to the terms of this Agreement must be confirmed in writing and signed and dated by both the Teacher and the Pupil (or the Pupil’s parent or carer).
If the Teacher chooses to waive any right or remedy under this Agreement or otherwise (for example, if the Teacher chooses to waive fees for any lessons which the Pupil does not attend) this shall not mean that he or she must do so in future or that he or she waives any other rights or remedies, unless agreed in writing in accordance with Condition 9(a) above.

Communication between the parties

For the purposes of this Agreement written notice must be given on paper or by email.

Governing law and jurisdiction

This Agreement shall be subject to the laws of the jurisdiction of the location for the lessons (specified above) and the signatories to this Agreement agree that any dispute relating to the subject matter of this Agreement shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

Lessons on "Pay as you go" basis

Lessons

The Teacher will give the lessons at the location specified overleaf. The date and time of each lesson will be agreed in advance of each lesson by the Teacher and the Pupil (or the Pupil’s parent or carer). The agreement should be confirmed in writing.

Payment of fees

The Pupil (or the Pupil’s parent or carer) will pay for each lesson on or before the day of the lesson.

Missed lessons

Examinations, competitions and public performances

The Pupil will not be entered for any examination, competition or public performance without the prior consent of both the Teacher and the Pupil (and the Pupil’s parent or carer, where applicable).

Termination of tuition

This Agreement may be ended by mutual consent at any time by both signatories to it signing and dating a written statement to that effect.
Where fees are not paid on time, the Teacher reserves the right, entirely at the Teacher’s discretion, to terminate this Agreement with immediate effect by giving written notice of termination to the Pupil or Pupil’s parent or carer. This right to terminate is without prejudice to any other rights the Teacher may have.
Either signatory to this Agreement may terminate the Agreement by giving notice in writing to the other signatory. Such termination will take effect immediately, except that if a lesson is scheduled to take place within 48 hours of notice being given by the Pupil or the Pupil’s parent or carer, that lesson must be paid for.

Conduct

Communication between the parties

For the purposes of Conditions 1 and 3 written notice may be given on paper, by email or by SMS text message, provided that, in the case of an SMS text message, the recipient acknowledges receipt of the text. For the purposes of Conditions 5 and 8 any written notice, statement or agreement must be recorded on paper or by email (and not by SMS text message).

Changes

a. Any changes to the terms of this Agreement must be confirmed in writing and signed and dated by both the Teacher and the Pupil (or the Pupil’s parent or carer).
b. If the Teacher chooses to waive any right or remedy under this Agreement or otherwise (for example, if the Teacher chooses to waive fees for any lessons which the Pupil does not attend) this shall not mean that he or she must do so in future or that he or she waives any other rights or remedies, unless agreed in writing in accordance with Condition 8(a) above.

Governing law and jurisdiction

Privacy Policy

Introduction

PHILLIP SANGWINE MUSIC needs to collect and use certain types of information about the Individuals or Service Users who come into contact with PHILLIP SANGWINE MUSIC in order to carry on our work. This personal information must be collected and dealt with appropriately whether is collected on paper, stored in a computer database, or recorded on other material and there are safeguards to ensure this under the General Data Protection Regulations 2018.

Data Controller

PHILLIP SANGWINE MUSIC is the Data Controller under the Act, which means that it determines what purposes personal information held, will be used for. It is also responsible for notifying the Information Commissioner of the data it holds or is likely to hold, and the general purposes that this data will be used for.

Disclosure

PHILLIP SANGWINE MUSIC may share data with other agencies such as the local authority, funding bodies and other voluntary agencies.

The Individual/Service User will be made aware in most circumstances how and with whom their information will be shared. There are circumstances where the law allows PHILLIP SANGWINE MUSIC to disclose data (including sensitive data) without the data subject’s consent.

These are:

Carrying out a legal duty or as authorised by the UK Government
Protecting vital interests of a Individual/Service User or other person
The Individual/Service User has already made the information public
Conducting any legal proceedings, obtaining legal advice or defending any legal rights
Monitoring for equal opportunities purposes – i.e. race, disability or religion
Providing a confidential service where the Individual/Service User’s consent cannot be obtained or where it is reasonable to proceed without consent: e.g. where we would wish to avoid forcing stressed or ill Individuals/Service Users to provide consent signatures.

PHILLIP SANGWINE MUSIC regards the lawful and correct treatment of personal information as very important to successful working, and to maintaining the confidence of those with whom we deal.

PHILLIP SANGWINE MUSIC Intends to ensure that personal information is treated lawfully and correctly.

To this end, PHILLIP SANGWINE MUSIC will adhere to the Principles of Data Protection and safeguarding, as detailed in the General Data Protection Regulations 2018.

Specifically, the Principles require that personal information:

Shall be processed fairly and lawfully and, in particular, shall not be processed unless specific conditions are met,
Shall be obtained only for one or more of the purposes specified in the Act, and shall not be processed in any manner incompatible with that purpose or those purposes,
Shall be adequate, relevant and not excessive in relation to those purpose(s)
Shall be accurate and, where necessary, kept up to date,
Shall not be kept for longer than is necessary
Shall be processed in accordance with the rights of data subjects under the Act,
Shall be kept secure by the Data Controller who takes appropriate technical and other measures to prevent unauthorised or unlawful processing or accidental loss or destruction of, or damage to, personal information,
Shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of Individuals/Service Users in relation to the processing of personal information.

PHILLIP SANGWINE MUSIC will, through appropriate management and strict application of criteria and controls:

Observe fully conditions regarding the fair collection and use of information
Meet its legal obligations to specify the purposes for which information is used
Collect and process appropriate information, and only to the extent that it is needed to fulfill its operational needs or to comply with any legal requirements
Ensure the quality of information used
Ensure that the rights of people about whom information is held, can be fully exercised under the Act. These include:
- The right to be informed that processing is being undertaken,
- The right of access to one’s personal information
- The right to prevent processing in certain circumstances and
- The right to correct, rectify, block or erase information which is regarded as wrong information)
Take appropriate technical and organisational security measures to safeguard personal information
Ensure that personal information is not transferred abroad without suitable safeguards
Treat people justly and fairly whatever their age, religion, disability, gender, sexual orientation or ethnicity when dealing with requests for information
Set out clear procedures for responding to requests for information

Data collection

Informed consent is when

An Individual/Service User clearly understands why their information is needed, who it will be shared with, the possible consequences of them agreeing or refusing the proposed use of the data
And then gives their consent.

PHILLIP SANGWINE MUSIC will ensure that data is collected within the boundaries defined in this policy. This applies to data that is collected in person, or by completing a form.

When collecting data, PHILLIP SANGWINE MUSIC will ensure that the Individual/Service User:

Clearly understands why the information is needed
Understands what it will be used for and what the consequences are should the Individual/Service User decide not to give consent to processing
As far as reasonably possible, grants explicit consent, either written or verbal for data to be processed
Is, as far as reasonably practicable, competent enough to give consent and has given so freely without any duress
Has received sufficient information on why their data is needed and how it will be used

Data Storage

Information and records relating to service users will be stored securely and will only be accessible to authorised staff and volunteers.

Information will be stored for only as long as it is needed or required statute and will be disposed of appropriately.

It is PHILLIP SANGWINE MUSIC responsibility to ensure all personal and company data is non-recoverable from any computer system previously used within the organisation, which has been passed on/sold to a third party.

Data access and accuracy

All Individuals/Service Users have the right to access the information PHILLIP SANGWINE MUSIC holds about them PHILLIP SANGWINE MUSIC will also take reasonable steps ensure that this information is kept up to date by asking data subjects whether there have been any changes.

In addition, PHILLIP SANGWINE MUSIC will ensure that:

It has a Data Protection Officer with specific responsibility for ensuring compliance with Data Protection
Everyone processing personal information understands that they are contractually responsible for following good data protection practice
Everyone processing personal information is appropriately trained to do so
Everyone processing personal information is appropriately supervised
Anybody wanting to make enquiries about handling personal information knows what to do
It deals promptly and courteously with any enquiries about handling personal information
It describes clearly how it handles personal information
It will regularly review and audit the ways it hold, manage and use personal information
It regularly assesses and evaluates its methods and performance in relation to handling personal information
All staff are aware that a breach of the rules and procedures identified in this policy may lead to disciplinary action being taken against them

This policy will be updated as necessary to reflect best practice in data management, security and control and to ensure compliance with any changes or amendments made to the General Data Protection Regulations 2018.

In case of any queries or questions in relation to this policy please contact the PHILLIP SANGWINE MUSIC Data Protection Officer.

Cookies policy

Introduction

1.1 Our website uses cookies.

1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Website

2.1 This document relates to the websites www.phillipsangwinemusic.co.uk and www.pianolessonsinyork.co.uk

About cookies

3.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

3.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

3.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

3.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

Our cookies

4.1 We use both session and persistent cookies on our website.

4.2 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

(a) we use Cookies to recognise a computer when a user visits our website & track users as they navigate the website

Analytics cookies

5.1 We use Google Analytics to analyse the use of our website.

5.2 Our analytics service provider generates statistical and other information about website use by means of cookies.

5.3 The analytics cookies used by our website have the following names: [_ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv].

5.4 The information generated relating to our website is used to create reports about the use of our website.

5.5 Our analytics service provider’s privacy policy is available at: http://www.google.com/policies/privacy/.

Third party cookies

6.1 Our website also uses third party cookies.

6.2 We publish information through third part cookies.

6.3 Details of the third party cookies used by our website are set out below:

(a) JotForm.

Blocking cookies

7.1 Most browsers allow you to refuse to accept cookies; for example:

(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

(b) in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

(c) in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

7.2 Blocking all cookies will have a negative impact upon the usability of many websites.

7.3 If you block cookies, you will not be able to use all the features on our website.

Deleting cookies

8.1 You can delete cookies already stored on your computer; for example:

(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);

(b) in Firefox (version 47), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and

(c) in Chrome (version 52), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.

8.2 Deleting cookies will have a negative impact on the usability of many websites.

Cookie preferences

9.1 You can manage your preferences relating to the use of cookies on our website by visiting: www.phillipsangwinemusic.co.uk or www.pianolessonsinyork.co.uk

Our details

10.1 This website is owned and operated by PHILLIP SANGWINE MUSIC

10.2 Our principal place of business is at 14 Askham Lane, York, YO24 3HA

10.3 You can contact us:

(a) by post, using the postal address given above;

(b) by telephone, on 07949730378